Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thescouseshop@gmail.com. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Returns costs must be met by you the buyer. 

You can always contact us for any return question at thescouseshop@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

T-Shirts are considered 'pre-orders' by us, which means they are made to order. You place your order first then we will prepare it and ship when available. This will generally be within 7 working days. We will send you an email once shipped. We do not accept returns on pre-orders unless the item is faulty or not as described. If you order a non pre-order item such as a mug alongside the pre-order item we will try ship them both together when the pre-order item is available. 

Please get in touch if you have questions or concerns about your specific item.


Unfortunately, we also cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the product(s) cost onto your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Delivery

The delivery times we show are estimates and we cannot guarantee any orders will arrive within the shown time frames. In the rare instance that an order is still not delivered after 10 working days of us shipping then we will offer to ship a replacement order. Royal Mail will not consider a parcel lost until 10 working days have past therefore we cannot issue any replacements or offer a refund until after 10 working days. If delivery is not possible and a parcel is returned to sender then we may give you the option of re-shipping the order. If a re-ship is possible there will be a charge for this which must be paid via our website. If you do not wish to have the order re-shipped then we will refund you the product(s) cost. Please also note that we must be notified within 30 days of any orders that have not arrived. After this time we cannot replace any orders free of charge.

Cancellations

Once an order has been paid and confirmed we are unable to make any changes to the delivery address or cancel the order. If you no longer require the order then it will need to be returned to us. 

By making an order on this website you agree to this refund policy.